Returns & Exchanges

At HeroMart, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all eligible items. If your order doesn't meet your expectations, our dedicated support team is here to ensure a quick and easy resolution.

1

Initiate Your Return

Log into your HeroMart account, navigate to your order history, and select the items you wish to return to receive a unique Return Authorization number.

2

Package Your Items

Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Print and Attach Label

Download and print the prepaid shipping label provided in your confirmation email and affix it clearly to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; once we receive and inspect the items, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing